Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through our website and related online services, including when you:

  • Browse or search for products;
  • Place or manage an order;
  • Provide information during checkout;
  • Contact customer service;
  • Submit a return, refund, or other order-related request; or
  • Otherwise use our website.

Certain third-party services may process personal information under their own privacy policies. Information independently controlled or processed by third parties is subject to their applicable privacy practices.

2. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide

This may include:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Phone number;
  • Order and transaction information;
  • Information you provide when contacting customer service; and
  • Other information you voluntarily provide in connection with an order or service request.

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction-related information such as payment status, transaction confirmation, and other information necessary to process and manage your order.

Unless required by our actual payment processing arrangements, we do not represent that we independently store complete credit or debit card information.

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

  • IP address;
  • Browser and device information;
  • Operating system information;
  • Pages viewed and website usage information;
  • Website interaction information; and
  • Information collected through cookies, pixels, and similar technologies.

The information collected may vary depending on your device, browser, settings, and how you use our website.

3. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Provide essential website functions;
  • Remember certain preferences;
  • Support shopping cart and order functions;
  • Analyze website traffic and usage;
  • Maintain and improve website performance;
  • Improve the user experience; and
  • Where applicable, support advertising and marketing analysis.

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, personalization, or marketing purposes.

Where required by applicable law, we may provide options to manage non-essential cookies. You may also use your browser settings to manage, delete, or restrict certain cookies.

Disabling certain cookies may affect shopping cart functions, website features, or your overall experience.

4. How We Use Personal Information

We may use personal information for reasonably necessary business and service purposes, including to:

  • Process and fulfill orders;
  • Arrange delivery;
  • Process payments and transactions;
  • Process cancellations, returns, and refunds;
  • Provide customer service;
  • Respond to questions and requests;
  • Operate, maintain, and improve our website;
  • Analyze website usage and performance;
  • Detect and prevent fraud, abuse, and unauthorized activity;
  • Protect our customers, website, and business;
  • Send order, service, or marketing communications where permitted by applicable law;
  • Comply with applicable laws, regulations, court orders, or other lawful requests; and
  • Carry out other activities reasonably related to the purposes described above.

We do not use personal information for purposes that are materially unrelated to the context in which it was collected unless permitted or required by applicable law.

5. How We Share Personal Information

We do not arbitrarily sell or disclose your personal information.

Where reasonably necessary for our business operations, we may share personal information with third parties that help us operate our website and provide services, including:

  • Payment processors;
  • Shipping and logistics providers;
  • Website hosting and technology providers;
  • Analytics providers;
  • Customer service providers;
  • Fraud prevention and security providers;
  • Professional and legal service providers; and
  • Government authorities or other parties when disclosure is required or permitted by applicable law.

These service providers generally process personal information only as reasonably necessary to provide services, support our business operations, comply with legal requirements, or for another lawful purpose.

Certain third-party services may collect information through cookies, pixels, or similar technologies, including website analytics or advertising services. Such third parties may process information according to their own privacy policies.

6. Data Retention

We retain personal information for as long as reasonably necessary for our business purposes and as required or permitted by applicable law.

Retention periods may depend on:

  • The time necessary to provide products and services;
  • Order and transaction records;
  • Customer service and after-sales requests;
  • Legal or regulatory requirements;
  • Dispute resolution;
  • Fraud or abuse prevention; and
  • The establishment, exercise, or defense of legal rights.

When personal information is no longer reasonably necessary for business or legal purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

Different cookies and similar technologies may have different retention periods.

7. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to:

  • Manage certain cookie preferences;
  • Opt out of certain marketing communications;
  • Request access to your personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of certain personal information;
  • Request information about certain personal information we collect, use, or disclose; and
  • Exercise other privacy rights provided by applicable law.

If you receive marketing emails from us, you may generally unsubscribe using the instructions provided in the email.

Certain processing may continue when necessary to fulfill an order, process a payment, prevent fraud, comply with legal obligations, or establish or protect legal rights.

8. California Privacy Rights

If you are a California resident and applicable law applies to our business, you may have additional privacy rights, including the right to request:

  • Information about the personal information we collect;
  • Access to certain personal information;
  • Correction of inaccurate personal information;
  • Deletion of eligible personal information;
  • Information about how personal information is collected, used, or disclosed; and
  • Where applicable, the ability to opt out of the sale or sharing of personal information.

If our business is subject to applicable California privacy laws, we will process qualifying requests in accordance with those laws.

For applicable consumer privacy requests, we will acknowledge and respond within the time periods required by law. Under the CCPA, certain requests generally require a response within 45 calendar days, subject to applicable extensions permitted by law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

If applicable law requires a “Do Not Sell or Share My Personal Information” mechanism or another opt-out method, we will provide the required choice mechanism.

9. How to Submit a Privacy Request

To submit an access, correction, deletion, or other privacy-related request, please contact us:

Email: support@camrelselle.com

Phone: +1 (213) 742-6819

To protect your personal information, we may request reasonable information to verify your identity before completing certain requests.

We will limit verification information to what is reasonably necessary and will process requests in accordance with applicable law.

Please do not send unnecessary sensitive personal information by ordinary email.

We will process and respond to qualifying privacy requests within the time required by applicable law.

10. Third-Party Services and Websites

We may use third-party services to support payment processing, shipping, website technology, analytics, customer service, security, advertising, and other business functions.

Our website may also contain links to third-party websites or services.

Third parties may collect, use, or process information according to their own privacy policies. We do not control independent third-party data practices, and we encourage you to review the applicable privacy policy before providing information directly to a third party.

11. Data Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee that personal information will never be subject to a security risk.

If a security incident involving personal information occurs, we will take appropriate steps as required by applicable law.

12. Children's Privacy

Our website is not directed to children and is not intended to be used primarily by children.

If we become aware that we have collected personal information from a child in circumstances where parental consent is required by law, we will take appropriate steps as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, data practices, or applicable legal requirements.

Any updated version will be posted on our website and, where appropriate, will include a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to submit a privacy request, please contact us:

Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819   
Email: support@camrelselle.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)