Return & Refund Policy

1. Returns and Exchanges

Eligible items may be returned in accordance with this policy. We currently do not offer direct product exchanges.

If you would like a different item, we recommend returning the original item, if eligible, and placing a new order for the item you prefer.

2. Order Cancellation Before Shipment

If your order has not yet shipped, you may contact us as soon as possible to request cancellation.

Eligible orders that are successfully canceled before shipment will receive a full refund to the original payment method.

Once a refund has been initiated, the time required for the funds to appear in your account depends on your bank, credit card issuer, payment provider, or other financial institution.

If your order has already entered the shipping or fulfillment process, we may not be able to cancel it. In that case, you may request a return in accordance with this policy.

3. Returns After Delivery

Orders that have already shipped generally cannot be canceled directly.

If your item is eligible for return under this policy, you may submit a return request within 35 days after receiving the item.

Returned items should generally:

  • Be requested within the applicable return period;
  • Remain in reasonable original condition;
  • Include the original packaging when reasonably possible;
  • Include accessories, manuals, hardware, and other components provided with the item whenever reasonably available;
  • Not have damage caused by misuse, improper assembly, abnormal wear, neglect, unauthorized modification, or improper storage.

For furniture products, reasonable unpacking, inspection, or handling necessary to examine the item will not, by itself, make the item ineligible for return.

If a returned item has damage beyond what would reasonably result from inspection, missing components, or other conditions that materially affect its value, we may deny the refund or make a reasonable deduction based on the actual condition of the item, except where otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

  • Damaged upon arrival;
  • Damaged during transit;
  • Defective; or
  • Incorrect;

please contact us as soon as reasonably possible and provide your order number together with clear photos or videos of the issue.

Depending on the circumstances, we may provide one or more of the following resolutions:

  • A full refund;
  • A partial refund;
  • Replacement parts, where applicable;
  • A replacement item or another reasonable resolution.

If the issue is caused by a product defect, shipping damage, or an error on our part, customers generally will not be responsible for unreasonable return shipping costs.

Nothing in this policy limits any non-waivable rights or remedies available to consumers under applicable federal, state, or local law.

5. How to Request a Return or Refund

Step 1 — Contact Us

Please submit your return or refund request primarily by email:

Email: support@camrelselle.com

You may also contact us by phone:

Phone: +1 (213) 742-6819

To help us process your request efficiently, please provide:

  • Order number;
  • Customer name;
  • Reason for the request;
  • A brief description of the item's condition;
  • Clear photos or videos if the request involves damage, defects, shipping issues, or an incorrect item.

Step 2 — Review of Your Request

After receiving your request, we will review the circumstances, including:

  • The reason for the request;
  • The order status;
  • The condition of the item;
  • Whether the request meets this return policy;
  • Whether the matter involves a product defect, shipping damage, or fulfillment error.

If the return is eligible, we will provide the applicable return instructions.

6. Return Shipping and Return Label

For approved returns, we may provide an electronic return label or return instructions, where applicable. Customers may need to print the label and follow the instructions provided by our customer service team.

If the return is due to a product defect, shipping damage, or an incorrect item, reasonable return shipping costs generally will not be the customer's responsibility.

If the return is for personal reasons, such as a change of mind, an unsuitable size, or no longer needing the item, applicable return shipping costs or actual return-related expenses may be deducted from the refund amount where permitted by applicable law.

Because furniture products vary in size, packaging requirements, and shipping arrangements, return costs may vary by order. Any applicable charges or deductions will be communicated during the return process.

7. Return Inspection

Once a returned item is received, we may conduct a reasonable inspection to confirm:

  • The item matches the approved return request;
  • The condition of the item;
  • The completeness of accessories, parts, and other included materials;
  • Whether the return complies with this policy.

A refund may be denied or reasonably adjusted based on the actual condition of the item if:

  • The item was damaged through misuse or improper handling;
  • There is abnormal wear beyond what would reasonably result from inspection;
  • The item was modified, repaired, or altered without authorization;
  • Important components are missing and cannot reasonably be restored;
  • The return request was submitted after the applicable return period; or
  • The return otherwise does not meet the requirements of this policy or applicable law.

8. Refund Processing

After we receive the returned item and complete any necessary inspection, eligible refunds will generally be initiated within 1–3 business days.

Refunds will be issued to the original payment method.

The time required for the funds to appear in your account depends on your bank, credit card company, payment provider, or other financial institution. We cannot guarantee a specific posting date.

If you have received confirmation that a refund has been initiated but do not yet see it in your account, please contact your bank or payment provider for additional information.

If applicable law requires us to issue a refund for a canceled order or other qualifying transaction, we will process the refund within the time and in the manner required by applicable law.

9. Legal Rights

This policy describes Camrelselle's general return and refund procedures and does not limit any non-waivable rights or remedies available to consumers under applicable law.

If applicable law provides consumers with rights or remedies that are more favorable than those described in this policy, those legal rights will continue to apply.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return or refund request, please contact us:

Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819   
Email: support@camrelselle.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)