Service Policy
1. Website Use and Accounts
If account features are available on our website, you are responsible for providing accurate and complete information and for keeping your account credentials reasonably secure.
You should review the information you provide before submitting an order and contact us if any information needs to be corrected.
We make reasonable efforts to maintain the website and provide accurate product and service information. However, the website may occasionally be unavailable or affected by maintenance, technical issues, system updates, network interruptions, or other circumstances beyond our reasonable control.
Except as required by applicable law, we do not guarantee that the website will always operate without interruption, errors, or technical issues.
2. Products, Inventory, and Pricing
We make reasonable efforts to keep product names, images, descriptions, dimensions, specifications, and other product information accurate and clear.
Actual product colors, textures, and appearance may vary reasonably from online images due to differences in displays, lighting, photography, and manufacturing batches.
Product availability may change without notice. Prices and other product information may also be updated from time to time.
Before placing an order, please review the product, quantity, dimensions, shipping address, shipping charges, taxes, and total order amount carefully.
The final amount shown at checkout will apply to your purchase.
3. Orders and Payments
When placing an order, you are responsible for providing accurate and complete information.
Orders may be subject to normal review and processing based on product availability, order information, and payment status. Submitting an order does not guarantee that the transaction will be completed.
We accept the payment methods described in our Payment Methods policy. Payment authorization may depend on your card issuer, payment provider, and applicable security verification.
If an order cannot be processed as submitted, we may contact you or take other appropriate action consistent with applicable law and our policies.
4. Shipping
We currently ship to customers within the United States.
Our general shipping terms include:
- Orders under $100 are generally subject to a $10 shipping fee;
- Orders of $100 or more generally qualify for free shipping;
- Orders are generally processed within 1–3 business days;
- Orders placed before 6:00 PM generally begin processing on the same business day;
- Orders placed after 6:00 PM or on holidays generally begin processing on the next business day;
- Orders may be shipped through DHL Express, UPS, FedEx, or another appropriate carrier;
- Estimated transit time is generally 8–15 business days after processing and shipment; and
- Tracking information may be provided when available.
Shipping and transit times are estimates and are not guaranteed delivery dates.
If we determine that we cannot ship an order within the timeframe promised at the time of purchase, we will provide the notices and options required by applicable law. For orders subject to the FTC's applicable requirements, customers may have the right to cancel an unshipped order and receive a refund when the applicable requirements are met.
For complete shipping terms, including shipping charges, processing times, transit estimates, and delayed shipment procedures, please refer to our Shipping Policy.
5. Order Cancellation
Unshipped orders may generally be eligible for cancellation.
Once an order has shipped and has been transferred to the carrier, it generally cannot be canceled directly. If you no longer want a shipped item, you may wait for delivery and review the applicable return options under our Return & Refund Policy.
If we are unable to ship an order within the promised timeframe, we will handle delay notices, cancellation options, and refunds in accordance with applicable law.
Approved cancellations will generally be refunded to the original payment method.
For complete cancellation terms, please refer to our Order Cancellation Policy.
6. Returns, Refunds, and Product Issues
Unless otherwise required by applicable law, we generally do not offer direct exchanges. If you need a different product, you may need to return the eligible original order and place a new order.
If an item arrives damaged, defective, or different from what was ordered, please contact us promptly. Depending on the circumstances, product condition, and applicable policy, we may provide a refund, partial refund, replacement, repair, or another appropriate resolution.
Voluntary returns may be subject to applicable return shipping costs or other reasonable return-related expenses as described in our Return & Refund Policy.
If a returned product is damaged, misused, or otherwise does not meet the applicable return requirements, the refund amount or return eligibility may be affected to the extent permitted by applicable law.
Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable federal, state, or local law.
7. Statutory Consumer Rights
Our return, refund, product, and service policies describe our standard business practices and are not intended to waive or limit any rights provided to consumers by applicable law.
Consumer rights relating to product quality, express warranties, implied warranties, consumer protection, refunds, and other matters may vary by state.
Accordingly, nothing in this policy should be interpreted as waiving or restricting any rights or remedies that may apply to you under applicable law.
If a law applies to a particular product, transaction, or consumer and conflicts with this policy, the applicable legal requirement will control to the extent required by law.
8. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy.
We may collect, use, retain, and share information as described in our Privacy Policy and as permitted or required by applicable law, including for website operations, order processing, payments, shipping, customer service, security, and other legitimate business purposes.
We take reasonable measures to protect personal information, but no method of internet transmission or electronic storage can be guaranteed to be completely secure.
For information about personal information, cookies, and applicable privacy rights, please review our Privacy Policy and other applicable privacy notices.
9. Customer Complaints and Disputes
If you have a question, concern, or complaint regarding an order, product, shipment, refund, or service, we encourage you to contact our customer service team first.
We will review the matter based on the information you provide and the circumstances involved and will make reasonable efforts to assist you.
If a matter cannot be resolved through customer service, it will be handled in accordance with applicable law and any other valid agreement or policy governing the relevant transaction.
This Service Policy does not by itself create an arbitration agreement, exclusive jurisdiction provision, or mandatory dispute-resolution procedure unless such terms are expressly established in another applicable agreement.
Contact Us
If you have questions about our services, orders, payments, shipping, cancellations, returns, or refunds, please contact us:
Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819
Email: support@camrelselle.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)