Shipping Policy

Shipping Area

We currently ship to most addresses within the United States.

Shipping availability may vary depending on the product, delivery address, carrier coverage, and other delivery requirements.

If you are located in a remote area, special delivery zone, or another location where shipping may be restricted, please contact us before placing your order.

Shipping Costs

Shipping charges are based on the order subtotal:

  • Orders under $100: $10 shipping fee
  • Orders of $100 or more: Free Shipping

The $100 free-shipping threshold is based on the applicable merchandise subtotal and does not include shipping charges.

Unless a specific order requires special delivery arrangements or applicable law provides otherwise, we do not charge additional shipping surcharges that have not been disclosed in advance.

Order Processing Time

Orders are generally processed within 1–3 business days.

Order processing time is separate from transit time.

Processing may include order verification, product preparation, packaging, and handoff to the carrier. Processing an order does not mean that the order will necessarily ship on the same day.

Transit time begins once the order has been handed over to the carrier.

Shipping Methods and Estimated Transit Time

Depending on the product, order, and delivery address, we may ship orders through DHL Express, UPS®, FedEx, or another appropriate carrier.

The estimated transit time is:

8–15 business days

Transit time begins after the order has completed processing and has been handed over to the carrier.

Estimated Delivery Time

In general:

  • Order processing: 1–3 business days
  • Estimated transit: 8–15 business days

Accordingly, delivery generally requires the applicable processing time plus the estimated transit time.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier arrangements, transportation routes, weather, holidays, service interruptions, or other circumstances beyond our reasonable control.

Taxes and Customs

Applicable sales taxes will be calculated based on the order, delivery address, and applicable law and will be displayed during checkout where required.

For standard U.S. deliveries covered by this Shipping Policy, customers generally will not be required to pay separate customs clearance charges.

If a particular order involves special import requirements, taxes, duties, or other government charges, we will handle such charges in accordance with applicable law and the circumstances of the order.

Order Tracking

After your order ships, we will provide tracking information where available.

You may use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to appear or update after the package is transferred to the carrier.

If your tracking information has not updated for an extended period or you have questions about the status of your shipment, please contact us with your order number and we will assist you.

Delayed, Damaged, or Lost Shipments

Delayed Shipments

If we determine that we will be unable to ship an order within the shipping timeframe stated or promised at the time of purchase, we will provide appropriate notice regarding the delay and, where required by applicable law, provide the option to cancel the order and receive a refund.

If your order has not arrived within the estimated delivery timeframe, please contact us:

Email: support@camrelselle.com
Phone: +1 (213) 742-6819

Please provide your order number whenever possible so that we can review the latest shipping information.

For delays caused by carriers, weather, natural disasters, or other circumstances beyond our reasonable control, we will provide reasonable assistance in resolving the issue.

Damaged Items

If your order arrives with visible damage, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

  • Order number;
  • A brief description of the damage;
  • Clear photos or videos of the damaged product; and
  • Photos of the outer packaging, where available.

We will review the circumstances of the order, available shipping information, and the materials you provide and will provide an appropriate resolution in accordance with our applicable return and refund procedures.

Lost Packages

If tracking information indicates that a package may have been lost during transit, please contact us with your order number and available tracking information.

We will assist in reviewing the shipment status and, where appropriate, coordinate with the applicable carrier to investigate the shipment.

If a shipment is confirmed to be undeliverable or lost, we will determine the appropriate resolution based on the circumstances, the carrier's investigation, applicable law, and our policies.

Shipping Delays and Cancellation Rights

If an order cannot be shipped within the shipping timeframe stated at the time of purchase, we will provide appropriate delay notice in accordance with applicable law.

Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule or other applicable consumer protection laws apply, customers may have the right to:

  • Accept a revised shipping timeframe;
  • Cancel an unshipped order; and
  • Receive a prompt refund as required by applicable law.

If we are unable to provide the merchandise or cannot ship within the period required by applicable law, we will cancel the order and process the applicable refund in accordance with the law.

Refunds will be handled in accordance with applicable law and our Return & Refund Policy.

Shipping Changes and Order Cancellations

If you need to change your shipping address, order information, or other delivery details, please contact us as soon as possible.

Once an order has entered processing or shipping, changes or cancellations may be limited, and we cannot guarantee that a requested change can be completed.

Once an order has been handed over to the carrier, we cannot guarantee that the delivery address can be changed, the package can be intercepted, or the shipment can be canceled.

Cancellations and returns for shipped orders are handled in accordance with our Return & Refund Policy and applicable law.

Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible so we can determine whether a correction is still possible.

Once an order has entered processing or shipping, we cannot guarantee that the delivery address can be changed.

If a package cannot be delivered because of an incorrect, incomplete, or otherwise undeliverable address provided by the customer, we will review the situation based on the specific circumstances and available shipping options.

If additional costs arise from reshipping, returning, or otherwise handling a shipment due to an address issue caused by the customer, we may charge the applicable actual costs where permitted by law.

Circumstances Beyond Our Reasonable Control

Some shipping delays may result from circumstances beyond our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Major transportation disruptions;
  • Carrier operational issues;
  • Public emergencies;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.

When such circumstances occur, we will provide reasonable assistance and updated shipping information where available.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact us:

Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819   
Email: support@camrelselle.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)