Ivory Curved 3-Seater Boucle Sofa, 90.6 x 39.4 x 31.5 in

Shipping Area

We currently ship to most addresses within the United States.

Shipping availability may vary depending on the product, delivery address, carrier coverage, and other delivery requirements.

If you are located in a remote area, special delivery zone, or another location where shipping may be restricted, please contact us before placing your order.

Shipping Costs

Shipping charges are based on the order subtotal:

• Orders under $100: $10 shipping fee
• Orders of $100 or more: Free Shipping

The $100 free-shipping threshold is based on the applicable merchandise subtotal and does not include shipping charges.

Unless a specific order requires special delivery arrangements or applicable law provides otherwise, we do not charge additional shipping surcharges that have not been disclosed in advance.

Order Processing Time

Orders are generally processed within 1–3 business days.

Order processing time is separate from transit time.

Processing may include order verification, product preparation, packaging, and handoff to the carrier. Processing an order does not mean that the order will necessarily ship on the same day.

Transit time begins once the order has been handed over to the carrier.

Shipping Methods and Estimated Transit Time

Depending on the product, order, and delivery address, we may ship orders through DHL Express, UPS®, FedEx, or another appropriate carrier.

The estimated transit time is:

8–15 business days

Transit time begins after the order has completed processing and has been handed over to the carrier.

Estimated Delivery Time

In general:

• Order processing: 1–3 business days
• Estimated transit: 8–15 business days

Accordingly, delivery generally requires the applicable processing time plus the estimated transit time.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier arrangements, transportation routes, weather, holidays, service interruptions, or other circumstances beyond our reasonable control.

Taxes and Customs

Applicable sales taxes will be calculated based on the order, delivery address, and applicable law and will be displayed during checkout where required.

For standard U.S. deliveries covered by this Shipping Policy, customers generally will not be required to pay separate customs clearance charges.

If a particular order involves special import requirements, taxes, duties, or other government charges, we will handle such charges in accordance with applicable law and the circumstances of the order.

Order Tracking

After your order ships, we will provide tracking information where available.

You may use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to appear or update after the package is transferred to the carrier.

If your tracking information has not updated for an extended period or you have questions about the status of your shipment, please contact us with your order number and we will assist you.

Delayed, Damaged, or Lost Shipments

Delayed Shipments

If we determine that we will be unable to ship an order within the shipping timeframe stated or promised at the time of purchase, we will provide appropriate notice regarding the delay and, where required by applicable law, provide the option to cancel the order and receive a refund.

If your order has not arrived within the estimated delivery timeframe, please contact us:

Email: support@camrelselle.com
Phone: +1 (213) 742-6819

Please provide your order number whenever possible so that we can review the latest shipping information.

For delays caused by carriers, weather, natural disasters, or other circumstances beyond our reasonable control, we will provide reasonable assistance in resolving the issue.

Damaged Items

If your order arrives with visible damage, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

• Order number;
• A brief description of the damage;
• Clear photos or videos of the damaged product; and
• Photos of the outer packaging, where available.

We will review the circumstances of the order, available shipping information, and the materials you provide and will provide an appropriate resolution in accordance with our applicable return and refund procedures.

Lost Packages

If tracking information indicates that a package may have been lost during transit, please contact us with your order number and available tracking information.

We will assist in reviewing the shipment status and, where appropriate, coordinate with the applicable carrier to investigate the shipment.

If a shipment is confirmed to be undeliverable or lost, we will determine the appropriate resolution based on the circumstances, the carrier's investigation, applicable law, and our policies.

Shipping Delays and Cancellation Rights

If an order cannot be shipped within the shipping timeframe stated at the time of purchase, we will provide appropriate delay notice in accordance with applicable law.

Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule or other applicable consumer protection laws apply, customers may have the right to:

• Accept a revised shipping timeframe;
• Cancel an unshipped order; and
• Receive a prompt refund as required by applicable law.

If we are unable to provide the merchandise or cannot ship within the period required by applicable law, we will cancel the order and process the applicable refund in accordance with the law.

Refunds will be handled in accordance with applicable law and our Return & Refund Policy.

Shipping Changes and Order Cancellations

If you need to change your shipping address, order information, or other delivery details, please contact us as soon as possible.

Once an order has entered processing or shipping, changes or cancellations may be limited, and we cannot guarantee that a requested change can be completed.

Once an order has been handed over to the carrier, we cannot guarantee that the delivery address can be changed, the package can be intercepted, or the shipment can be canceled.

Cancellations and returns for shipped orders are handled in accordance with our Return & Refund Policy and applicable law.

Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible so we can determine whether a correction is still possible.

Once an order has entered processing or shipping, we cannot guarantee that the delivery address can be changed.

If a package cannot be delivered because of an incorrect, incomplete, or otherwise undeliverable address provided by the customer, we will review the situation based on the specific circumstances and available shipping options.

If additional costs arise from reshipping, returning, or otherwise handling a shipment due to an address issue caused by the customer, we may charge the applicable actual costs where permitted by law.

Circumstances Beyond Our Reasonable Control

Some shipping delays may result from circumstances beyond our reasonable control, including:

• Severe weather;
• Natural disasters;
• Major transportation disruptions;
• Carrier operational issues;
• Public emergencies;
• Government restrictions; or
• Other circumstances beyond our reasonable control.

When such circumstances occur, we will provide reasonable assistance and updated shipping information where available.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

Contact Us

If you have questions about shipping, order processing, tracking, delivery delays, or other shipping-related matters, please contact us:

Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819   
Email: support@camrelselle.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

1. Returns and Exchanges

Eligible items may be returned in accordance with this policy. We currently do not offer direct product exchanges.

If you would like a different item, we recommend returning the original item, if eligible, and placing a new order for the item you prefer.

2. Order Cancellation Before Shipment

If your order has not yet shipped, you may contact us as soon as possible to request cancellation.

Eligible orders that are successfully canceled before shipment will receive a full refund to the original payment method.

Once a refund has been initiated, the time required for the funds to appear in your account depends on your bank, credit card issuer, payment provider, or other financial institution.

If your order has already entered the shipping or fulfillment process, we may not be able to cancel it. In that case, you may request a return in accordance with this policy.

3. Returns After Delivery

Orders that have already shipped generally cannot be canceled directly.

If your item is eligible for return under this policy, you may submit a return request within 35 days after receiving the item.

Returned items should generally:

• Be requested within the applicable return period;
• Remain in reasonable original condition;
• Include the original packaging when reasonably possible;
• Include accessories, manuals, hardware, and other components provided with the item whenever reasonably available;
• Not have damage caused by misuse, improper assembly, abnormal wear, neglect, unauthorized modification, or improper storage.

For furniture products, reasonable unpacking, inspection, or handling necessary to examine the item will not, by itself, make the item ineligible for return.

If a returned item has damage beyond what would reasonably result from inspection, missing components, or other conditions that materially affect its value, we may deny the refund or make a reasonable deduction based on the actual condition of the item, except where otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged upon arrival;
• Damaged during transit;
• Defective; or
• Incorrect;

please contact us as soon as reasonably possible and provide your order number together with clear photos or videos of the issue.

Depending on the circumstances, we may provide one or more of the following resolutions:

• A full refund;
• A partial refund;
• Replacement parts, where applicable;
• A replacement item or another reasonable resolution.

If the issue is caused by a product defect, shipping damage, or an error on our part, customers generally will not be responsible for unreasonable return shipping costs.

Nothing in this policy limits any non-waivable rights or remedies available to consumers under applicable federal, state, or local law.

5. How to Request a Return or Refund

Step 1 — Contact Us

Please submit your return or refund request primarily by email:

Email: support@camrelselle.com

You may also contact us by phone:

Phone: +1 (213) 742-6819

To help us process your request efficiently, please provide:

• Order number;
• Customer name;
• Reason for the request;
• A brief description of the item's condition;
• Clear photos or videos if the request involves damage, defects, shipping issues, or an incorrect item.

Step 2 — Review of Your Request

After receiving your request, we will review the circumstances, including:

• The reason for the request;
• The order status;
• The condition of the item;
• Whether the request meets this return policy;
• Whether the matter involves a product defect, shipping damage, or fulfillment error.

If the return is eligible, we will provide the applicable return instructions.

6. Return Shipping and Return Label

For approved returns, we may provide an electronic return label or return instructions, where applicable. Customers may need to print the label and follow the instructions provided by our customer service team.

If the return is due to a product defect, shipping damage, or an incorrect item, reasonable return shipping costs generally will not be the customer's responsibility.

If the return is for personal reasons, such as a change of mind, an unsuitable size, or no longer needing the item, applicable return shipping costs or actual return-related expenses may be deducted from the refund amount where permitted by applicable law.

Because furniture products vary in size, packaging requirements, and shipping arrangements, return costs may vary by order. Any applicable charges or deductions will be communicated during the return process.

7. Return Inspection

Once a returned item is received, we may conduct a reasonable inspection to confirm:

• The item matches the approved return request;
• The condition of the item;
• The completeness of accessories, parts, and other included materials;
• Whether the return complies with this policy.

A refund may be denied or reasonably adjusted based on the actual condition of the item if:

• The item was damaged through misuse or improper handling;
• There is abnormal wear beyond what would reasonably result from inspection;
• The item was modified, repaired, or altered without authorization;
• Important components are missing and cannot reasonably be restored;
• The return request was submitted after the applicable return period; or
• The return otherwise does not meet the requirements of this policy or applicable law.

8. Refund Processing

After we receive the returned item and complete any necessary inspection, eligible refunds will generally be initiated within 1–3 business days.

Refunds will be issued to the original payment method.

The time required for the funds to appear in your account depends on your bank, credit card company, payment provider, or other financial institution. We cannot guarantee a specific posting date.

If you have received confirmation that a refund has been initiated but do not yet see it in your account, please contact your bank or payment provider for additional information.

If applicable law requires us to issue a refund for a canceled order or other qualifying transaction, we will process the refund within the time and in the manner required by applicable law.

9. Legal Rights

This policy describes Camrelselle's general return and refund procedures and does not limit any non-waivable rights or remedies available to consumers under applicable law.

If applicable law provides consumers with rights or remedies that are more favorable than those described in this policy, those legal rights will continue to apply.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return or refund request, please contact us:

Address: 3821 Denker Ave, Los Angeles, CA 90062, USA
Phone: +1 (213) 742-6819   
Email: support@camrelselle.com  
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)